Please contact Harmony Audio by phone or e-mail prior to sending any equipment for service. It is important for us to be notified in advance, for shipping and insurance preferences. This is for your protection, as well as ours.
 

When possible, units should be sent with the original manufacturer's carton and packing material. We recommend double-boxing all items. Feel free to contact us if you require instructions for safely packing your electronics.
 

All parcels must be fully insured to and from Harmony Audio. All shipping charges are the responsibility of the client.  If Harmony Audio speakers are being returned from warranty work, we will pay the return shipping.  Items being returned deemed by us to have inadequate packing, will be repacked and boxed at your expense.
 

Please inform Harmony Audio, either by phone or enclosed note, of any physical or cosmetic damage to the unit. Any and all noticeable defects will be noted on our invoice.
 

Harmony Audio cables carry a fourteen day return policy.  Cables must be returned in it's original condition before any refund minus shipping is issued.  All shipping charges are the responsibility of the customer.
 

Normal turnaround is approximately two (2) weeks. Please allow for delays in receiving parts on order.  Replacement parts costs, including tubes, are fully itemized on the invoice.
 

Repair work is billed at $60 a hour and repair begins only on approval of the estimate.  A full hour will be charged for estimates.  Pre-paid estimates are applied towards the final invoice.  All work is fully guaranteed against defective parts and workmanship.
 

Forms of payment accepted are as follows: Cashier's or bank checks, Money orders, Personal checks. Visa, Mastercard, American Express and Discover accepted through Paypal. At this time, we do not accept direct credit card payments.